The Library Services Coordinator is responsible for ensuring a positive researcher experience at the DC History Center’s Kiplinger Research Library. As an integral member of the Library & Collections team, the coordinator will staff the researcher registration desk, facilitate pulling and reshelving of special collections materials, maintain library services statistics, and support library programs and field trips. This position reports to the librarian. Our front-facing team is critical to the success of the DC History Center, and we seek an individual who is customer-service oriented, welcoming, and dedicated to providing an unmatched visitor experience for our researchers.

See below for detailed hours information.

Responsibilities:

  • Staff the registration desk of the Kiplinger Research Library during public access hours, ensuring researchers receive high quality customer service.
    • Create a warm and welcoming environment for local, national, and international researchers with diverse interests
    • Welcome, register, and orient library patrons to the reading room
    • Answer the reading room phone, listen to voicemail, take and distribute phone messages, and transfer calls to staff when appropriate
    • Maintain library user statistics
    • File patron registrations, digital asset order forms, and other library paperwork
  • Orient patrons to special collections resources
    • Prepare for all onsite researcher appointments by pulling and reshelving collections materials from four onsite collections storage areas
    • Monitor patron use of the ready reference resources and reshelve materials after their use
    • Support collections care by shelf-reading in the library, updating catalog home locations; flagging preservation needs; and other duties
  • Complete special projects, such as cataloging Washington History magazine, adding thumbnail reference images to the online catalog, updating library resource guides, digitizing resources and more
  • Support K-12 field trips by setting up and breaking down the education stations, corralling students in the exhibit spaces, and otherwise supporting the field trip leaders
  • Other duties as assigned

Requirements:

  • High School Diploma or GED
  • Proven track record of excellent customer service
  • Proven track record of punctuality, dependability, and reliability
  • Outstanding verbal communication skills
  • Adept at handling multiple priorities and maintaining high productivity with accuracy and attention to detail
  • Due to the essential collections retrieval function of this position, the ability to bend, kneel, and lift heavy boxes up to 40 pounds
  • Familiarity with, and enthusiasm for, local DC history, attractions, and culture a plus
  • Experience in or interest in exploring a career in cultural heritage, including libraries, archives, and special collections a plus

Scheduling:

The Library Services Coordinator has a consistent part-time schedule of 20 hours per week, Tuesday-Thursday, 9am-4pm, onsite in the Kiplinger Research Library. Researcher access hours are Tuesday and Thursday 10am-3pm; the coordinator staffs the registration desk during those hours and will complete non-registration desk duties before, after, and on Wednesdays.

Perks:

The DC History Center recognizes the 11 federal holidays, one DC holiday, and the day after Thanksgiving, for a total of 13 paid holidays for full-time employees. Regular part-time employees receive pro-rated holiday pay for the same scheduled holidays. Regular part-time staff are eligible for pro-rated vacation and sick time as well. Complimentary membership in the DC History Center included, granting free or discounted access to thousands of partner museums and institutions across the US, among other benefits. Central downtown location easily accessible from all Metro lines.

Applications and Inquiries:

Please upload your resume and a tailored cover letter sharing more about yourself and your interest in the position. Applications will be reviewed on a rolling basis, with a deadline of June 21, 2024 for priority review.

The DC History Center is an Equal Opportunity Employer and actively seeks candidates from diverse backgrounds, including DC natives, people of color, members of the LGBTQIA communities, and people with diverse economic backgrounds. Reasonable accommodation will be made so that qualified applicants with disabilities may participate in the application process. Please advise in writing of any specific needs at the time of application.

More information and apply

Date posted: June 30, 2024