Monticello, historic plantation and home of Thomas Jefferson, the author of the Declaration of Independence, is seeking applicants for a full time guide and guest services specialist position. As a guide, the position will give tours of the site that focus on the fundamental themes of innovation, freedom, self-governance, slavery, and its legacies. Monticello guides are committed to working as a part of a team to ensure an excellent guest experience.
In a guest services specialist role, the position ensures that guests of Monticello feel welcome, supported, and informed. Duties include assisting with timed ticketing, security processes, and line management. Further duties include informing guests about current programs, exhibitions, and special events; ensuring effective modeling and messaging of COVID precautions; and providing services as necessary to accommodate groups and person with disabilities.
The position will split time between guide and guest service specialist roles. Successful candidates should be eager to engage with a broad variety of perspectives about the past. They should have an approachable, friendly demeanor, with a commitment to and experience delivering exemplary customer service and be comfortable working outdoors in all weather conditions. Strong verbal communication skills, ability to adapt to changing environments, and an interest in the history of Monticello are essential. Candidates should be computer proficient and have a willingness to learn new technology. Standing for extended periods and some walking required. Some lifting of items up to 40 lbs. is necessary. Availability to work weekends, evenings, and some holidays is required. B.A. degree with a major in a relevant field preferred but equivalent work experience will be considered. This is a full-time, benefit-eligible position. Application deadline: September 10th.
The Thomas Jefferson Foundation is an Equal Opportunity Employer. Diverse candidates encouraged to apply.
Application deadline: September 10, 2021
Date posted: August 26, 2021