FAQs
We accept Apple Pay, PayPal, and credit card. NO CHECKS.
Only certain orders are eligible for a refund. Please review the refund policy below for further details.
Orders are able to be canceled within 24 hours of the order being submitted. Please review the cancellation policy below for further details and instructions.
Once your order has shipped, an email will be sent to you notifying you that your order is in transit. This email will contain pertinent tracking info for your order.
Since these products are custom-made, ASALH will NOT accept returns. If an item was damaged or shipped to the wrong location, a partial refund will be available. Please see the refund policy below for further details.
Please use the contact form at the bottom of this page to get in touch with our staff for any store-related inquiries or concerns. We will reach out to you within 3-5 business days.
In case of an unsuccessful delivery (i.e. the order did not arrive or the order was returned to the sender), a partial refund will be issued. If an order is being returned to sender/lost in transit, or an invalid address was provided, a refund of only the price of the product will be issued. Please use the contact form below to make a refund request and our staff will contact you within 3-5 business days.
PLEASE NOTE:
Your order number MUST be submitted in this form in order to receive a refund. Refunds will only be processed through the form on this page.
Due to varying shipping locations, ASALH is unable to predict the exact length of time for a product to arrive after being ordered. However, our orders tend to take about 10 days to arrive to our customers.
Refund Policy
Wrong Product Ordered:
These are custom products. If the wrong size, color, or product is ordered, ASALH does not provide returns or refunds due to the fact that these are custom made.
Damaged Product or Defect:
If there is a defect with the product, ASALH will provide free replacement or a full refund will be an option, if a photo of the product showing the damage is submitted within 30 days after delivery. Please use the contact form below to submit your issue and someone from our staff will contact you within 3-5 business days.
Delivery Issues:
In case of an unsuccessful delivery (i.e. the order did not arrive or the order was returned to the sender), a partial refund will be issued. If an order is being returned to sender/lost in transit, or an invalid address was provided, a refund of only the price of the product will be issued. Please use the contact form below to make a refund request and our staff will contact you within 3-5 business days.
PLEASE NOTE:
For any refund requests, the order number must be included when submitting your request in the form below. When submitting a refund request for a damaged product, images of the damage to the product MUST be included as well. Refunds will only be processed through the contact form below.
Cancellation Policy
Changes are not guaranteed to be possible after the order has been submitted. If you’d like to make changes to your order, such as an address change or cancellation, please reach out to our staff through the contact form below within 24 hours of submitting the order. If a cancellation request is not made within 24 hours of submitting the order, then the order will no longer be able to be canceled.
For any cancellation requests, include the order number when submitting your request in the form below. Cancellations will only be processed through the contact form below.